Turn The Kiosk Cart Into An Assisted Checkout Handoff

The cart is the moment where a kiosk experience becomes a checkout decision.

For many stores, the default QR checkout modal is right. The shopper builds a cart on the kiosk, scans a QR code, and finishes on their own phone.

Some stores need a different handoff.

Store Check-In now lets merchants keep the default QR checkout screen or use a Tender Prompt cart experience for assisted checkout workflows.

The default QR checkout screen remains available

The standard cart flow is not going away.

The default cart screen still gives shoppers a QR-based checkout handoff. It is a good fit when shoppers can finish on their own phones.

That works well for:

• Quick self-checkout
• Event booths
• Cafe pickup
• Tourist retail
• Shoppers who want to keep payment on their own device

For many merchants, that should remain the default.

The new option is for stores where the cart should become an assisted handoff.

Add a custom cart experience

With the Tender Prompt cart option, Store Check-In can show a custom cart experience when the shopper is ready to check out.

Store Check-In still opens the cart. Tender Prompt handles the next step.

That interaction might ask staff for help, collect a phone number, show store-specific pickup guidance, or send the cart into another follow-up flow.

Store Check-In currently supports Tender Prompt cart links from tenderprompt.app.

Assisted checkout examples

When a shopper opens the cart, the next action does not always have to be “scan this QR code.”

It can be:

• Ask staff for help with the cart
• Send the cart to a team channel
• Collect a phone number for an SMS checkout link
• Let a shopper request product advice before buying
• Add a final service intake step before checkout

The exact workflow depends on the Tender Prompt experience you configure.

Why the cart is the right place for this

Guided tabs are useful earlier in the journey. The cart appears after the shopper has already added items.

That changes the context:

• The cart contents are known.
• The shopper is closer to purchase.
• Staff can respond with more context.
• The handoff can be tied to the actual order intent.

Instead of asking staff to reconstruct what the shopper wanted, the cart can carry that context into the assisted workflow.

Fallback behavior for reliability

The default QR checkout screen remains the fallback.

If a shop does not have access to the Tender Prompt cart option, Store Check-In falls back to the default QR checkout screen. Checkout should stay dependable even when a custom handoff is not active.

Availability

The Tender Prompt cart option is a Pro feature with a 15-day trial.

It is separate from a Tender Prompt kiosk tab. A tab appears in kiosk navigation. The cart option changes what shoppers see after they open the cart.

Use the default QR checkout screen when you want the simplest self-serve path. Use the Tender Prompt cart option when your store needs the cart to become an assisted selling or follow-up workflow.

If your staff already helps shoppers after kiosk browsing, this is the cart experience to test first.