Embracing Self-Service: Why Shopify Retailers Are Adopting Self-Order Kiosks

Self-service kiosks used to be a quick-service restaurant thing. Now they show up in boutiques, showrooms, and small retailers because shoppers want speed and control. Roughly two-thirds of consumers say they prefer self-service kiosks for checkout, citing convenience and reduced wait times.

Customers want speed and control

The behavior shift is real. Shoppers like building their own order without feeling rushed, and they like avoiding lines. A Shopify self-service ordering kiosk meets that preference with a fast, simple flow that lets customers browse and pay without waiting on staff. Adoption is rising quickly, and many retailers report shorter peak-time lines and faster order processing when kiosks are available.

Kiosks act as a silent salesperson

Digital ordering is consistent at upselling. Because a kiosk never forgets to suggest add-ons, retailers see higher basket sizes. Reported uplifts range from 10–30% for add-ons and 8–15% higher average order value compared to traditional counters. For a Shopify self service/ordering kiosk, that means more revenue per visit without adding staff.

This is now a retail standard

Self-service ordering is no longer a novelty. The modern shopper expects the option, and retailers are treating kiosks as a revenue-driving necessity rather than a nice-to-have. For Shopify stores, the opportunity is to meet that expectation while keeping operations lean.

Why this matters for Shopify retailers

Shopify-connected kiosks let you keep pricing and inventory in sync with your online store, while turning any tablet into an in-store ordering experience. A Shopify self-service ordering kiosk can be deployed quickly, tested in one location, and scaled once you see lift.

The Shop App advantage

When customers already use the Shop App, the kiosk experience gets faster. Shop has 250M+ verified shoppers, and Shop Pay remembers shipping and payment details for a two-tap checkout that can convert up to 50% higher. That speed and familiarity can make a Shopify self service/ordering kiosk feel effortless for repeat visitors and new shoppers.

If you are evaluating kiosks, start by defining the single problem you want to solve first: reduce lines, raise AOV, or expand access to your catalog. Then measure against it after the first two weeks. The data will tell you what to expand next.

Store Check-In in action