Complete Store Check-In Setup Guide

This comprehensive guide walks you through setting up Store Check-In, the complete in-store digital commerce system that transforms any tablet into an interactive shopping experience.

Overview: What You’re Building

Store Check-In provides two powerful tools:

1. Customer Check-In System - QR code-based check-ins that connect online and in-store behavior
2. Interactive Kiosk/Endless Aisle - Turn tablets into touch-optimized catalogs for browsing your entire Shopify inventory

Prerequisites

Before starting, ensure you have:

• A Shopify store (any plan)
• At least one tablet or touchscreen device (iPad, Android, or Windows)
• Stable internet connection at your location
• Admin access to your Shopify store

Phase 1: Install & Configure the App

Step 1: Install Store Check-In

1. Visit the Shopify App Store
2. Click “Add app” and authorize the required permissions
3. Complete the installation process

Step 2: Initial Configuration

After installation, you’ll see the Store Check-In dashboard in your Shopify admin:

1. Store Information

   • Enter your store name as customers will see it
   • Upload your logo (recommended: 200x200px PNG)
   • Set timezone for your primary location

2. First Location Setup

   • Click “Device Management” in the sidebar
   • Click “Add Location” to create your first location
   • Enter location name, address, and timezone
   • Note: Each location supports up to 50 devices

Phase 2: Set Up Your First Kiosk Device

Step 3: Prepare Your Tablet

1. Choose Your Device

   • iPad: 9th generation or newer recommended
   • Android: Samsung Galaxy Tab, Lenovo Tab, or similar
   • Windows: Any touchscreen device with modern browser

2. Install the Kiosk App

   • Open your device’s browser (Safari on iPad, Chrome on others)
   • Navigate to https://kiosk.storecheckin.com
   • Add to Home Screen for best experience:
     • iPad: Tap Share → Add to Home Screen
     • Android: Tap Menu → Add to Home screen
     • Windows: Use browser’s “Install as app” feature

Step 4: Device Authorization (OAuth Setup)

1. Start Pairing Process

   • Launch the kiosk app from your home screen
   • Enter your store URL: yourstore.myshopify.com
   • Select the location you created earlier
   • Note the 8-character code displayed (e.g., WDJB-MJHT)

2. Authorize in Shopify Admin

   • In Shopify admin, go to Store Check-In → Device Management
   • Click “Authorize New Device”
   • Enter the code from your kiosk screen
   • Click “Authorize Device”

3. Verify Connection

   • Your kiosk should now show “Connected” status
   • Test by browsing a few products
   • Verify products load correctly

Phase 3: Configure Product Collections

Step 5: Set Up Product Display

1. Collection Configuration

   • In Shopify admin, go to Store Check-In → Kiosk Configuration
   • Click “Add Tab” to create product categories
   • Map each tab to a Shopify collection:
     • “New Arrivals” → New Arrivals collection
     • “Best Sellers” → Featured collection
     • “Subscriptions” → Subscription products collection

2. Product Optimization

   • Ensure all products have high-quality images
   • Set clear, descriptive product titles
   • Configure variants (size, color) if applicable
   • Verify pricing is up-to-date

Step 6: Customize the Kiosk Experience

1. Visual Branding

   • Upload your logo
   • Choose brand colors for buttons and highlights
   • Set custom welcome message
   • Preview changes in real-time

2. Tab Organization

   • Arrange tabs in logical order
   • Use clear, customer-friendly names
   • Ensure each tab has products to display

Phase 4: Set Up Customer Check-Ins

Step 7: QR Code Setup

1. Create Check-In QR Code

   • Go to Store Check-In → QR Codes
   • Click “Create New QR Code”
   • Choose your location
   • Set custom welcome message
   • Generate and download QR code

2. QR Code Placement

   • Print QR code at appropriate size (4x4 inches minimum)
   • Place near entrance, checkout, or waiting areas
   • Include simple instructions: “Scan to check-in”

Step 8: Test the Complete System

1. Test Customer Journey

   • Scan your QR code with a test customer account
   • Verify check-in appears in your admin dashboard
   • Test kiosk product browsing
   • Add products to cart and generate checkout QR
   • Complete a test purchase via mobile

2. POS Integration Test (if using Shopify POS)

   • Open Shopify POS at your location
   • Verify checked-in customers appear in the sidebar
   • Test adding customer tags during checkout

Phase 5: Advanced Configuration

Step 9: Security & Kiosk Mode

1. Device Security

   • iPad: Enable Guided Access (Settings → Accessibility → Guided Access)
   • Android: Enable Kiosk Mode or use third-party kiosk launcher
   • Set auto-lock timeout to prevent unauthorized access
   • Configure device to stay awake during business hours

2. Physical Setup

   • Mount tablet securely with stand or wall mount
   • Ensure good lighting without screen glare
   • Position at comfortable height for all customers
   • Provide simple instructions or signage nearby

Step 10: Staff Training

1. Train Your Team
   • Show staff how to view checked-in customers
   • Explain how to help customers with kiosk
   • Demonstrate QR code checkout process
   • Set up admin notifications for check-ins

Success Metrics & Next Steps

What to Monitor

• Daily check-ins - Track customer engagement
• Kiosk usage - Monitor product browsing patterns
• Conversion rates - QR code to completed purchase
• Device uptime - Ensure kiosks stay connected

Advanced Features to Explore

• Multi-location setup - Add additional store locations
• Subscription products - Enable recurring revenue
• Custom analytics - Detailed reporting and insights
• Seasonal collections - Update product displays regularly

Troubleshooting Quick Reference

Common Issues

• Device won’t connect: Check WiFi and re-enter store URL
• Products not loading: Verify collections have active, visible products
• QR codes not working: Ensure Shopify checkout is properly configured
• Customers can’t check-in: Verify QR code links to correct location

Support Resources

• Email: support@storecheckin.com
• Response time: Usually within 24 hours
• Documentation: Browse our complete Help Center

Ready for the Next Level?

Once your basic setup is complete, explore our advanced guides:

• Multi-Location Management
• Custom Branding & Theming
• Analytics & Reporting

Congratulations! You now have a complete in-store digital commerce system that connects your online and offline customer experiences. Your customers can check-in, browse your full catalog, and purchase with a simple QR scan.