Privacy Policy

Effective date: June 30, 2025

Store Check-in values your privacy and is committed to protecting your business information and your customers' data. This Privacy Policy explains how we collect, use, and store information when you use our check-in system for lead capture in your online and offline business operations.

1. Information We Collect

We collect minimal information necessary to provide our check-in and lead capture service:

  • Check-in Data: Records and timestamps when customers check into your business
  • Business Information: Your shop identifiers and basic business details
  • Customer Information: Customer ID from your Shopify store and customer first and last names for search functionality
  • Consent Records: Customer preferences for data collection and marketing communications

Important: We collect minimal personally identifiable information (PII) about your customers - only their first and last names along with their Shopify customer ID. This information is used solely for search functionality and service delivery.

2. How We Use Your Information

We use the collected data for the following purposes:

  • Service Delivery: Track and record customer check-ins for your business
  • Lead Capture: Help you capture and manage customer leads from online and offline interactions
  • Business Analytics: Provide you with insights about customer visit patterns and engagement
  • Customer Experience: Enable you to provide personalized experiences to your customers
  • Technical Support: Troubleshoot issues and provide customer assistance
  • Compliance: Maintain records for legal and regulatory requirements

Your data is used exclusively to provide the check-in service and improve your business operations. We never share your business information or customer data with third parties for marketing purposes.

3. Data Security & Protection

We implement industry-standard security measures to protect your data:

  • Secure database encryption for all stored information
  • HTTPS encryption for all data transmission
  • Access controls and authentication protocols
  • Regular security audits and updates
  • Minimal data collection principles

4. Data Retention & Deletion

We retain your data only as long as necessary to provide our services:

  • Check-in Records: Retained while your account is active and for legitimate business purposes
  • Analytics Data: Anonymized and aggregated for up to 2 years for service improvement
  • Consent Records: Retained as long as legally required

You may request data deletion at any time by contacting our support team. We will process deletion requests within 30 days, subject to legal and contractual obligations.

5. Third-Party Services

Store Check-in integrates with the following third-party services. We ensure all third-party partners maintain equivalent privacy and security standards:

  • Shopify (for customer identification and store integration)
  • Cloud infrastructure providers (for secure data storage)
  • Analytics services (for aggregated usage statistics)

6. Your Rights

You have the following rights regarding your business data:

  • Access: Request a copy of the check-in data we hold about your business
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your check-in history and associated data
  • Portability: Request transfer of your data to another service
  • Objection: Object to processing of your data for specific purposes
  • Consent Withdrawal: Withdraw consent for data collection at any time

7. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes via email or through our platform before they take effect.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:

Email: support@storecheckin.com

Privacy Team: privacy@storecheckin.com

We typically respond to privacy-related inquiries within 48 hours.

By using Store Check-in, you agree to the terms of this Privacy Policy.